1.1 Cancel anytime
You can cancel a paid Atom9 plan at any time from your workspace billing settings or by contacting us. Cancellation stops future renewals.
REFUND & CANCELLATION
Clear rules for cancelling, and for refunds.
This policy explains cancellation and refunds for Atom9's own plan and platform fees, and where to go for a refund on something you bought from a business that uses Atom9 to sell to its customers.
Effective date
July 22, 2026. This policy covers charges made by Atom9 for Atom9 plans and platform fees. It does not govern sales made by Atom9 customers to their own end-users — those are handled by the selling business (see Refunds 3).
Refunds 1
You can cancel an Atom9 plan at any time.
1.2 Access after cancelling
Your plan stays active until the end of the current paid period. Paid access is not cut off early because you cancelled.
1.3 Paid periods and usage
Unless the law requires otherwise, or a signed customer agreement says otherwise, fees already paid for the current period are not refunded for a mid-period cancellation, and usage-based charges already incurred remain payable.
Refunds 2
When Atom9 refunds its own fees.
2.1 Billing errors
If we charged you in error — for example a duplicate charge, or a charge after a valid cancellation — we refund it.
2.2 Consumer rights
Where you buy as a consumer and mandatory consumer law gives you a right of withdrawal or a statutory refund, we honour it. For EU/EEA consumers a 14-day right of withdrawal may apply; where you ask us to start a digital service immediately, that right can end once the service has begun, as consumer law allows.
2.3 How to request a refund
Request a refund through our contact form (mark the topic "billing") with your account or workspace and the charge in question. We aim to respond within 5 business days. Approved refunds are returned to the original payment method.
Refunds 3
Refunds on sales made by businesses that run on Atom9.
3.1 The selling business handles it
Atom9 is a platform. When a business uses Atom9 to sell to its own end-users, that business is the seller and the payment owner, and its own refund, return, and cancellation terms apply to those sales. Atom9 does not receive or hold those funds.
3.2 Where to ask
If you bought a product or service from a business that runs on Atom9, request refunds and raise disputes with that business, using the contact details shown on its site or order confirmation — not with Atom9. Because Atom9 does not hold the money, Atom9 cannot refund another business's sale.
3.3 Chargebacks
The selling business is responsible for chargebacks and disputes on its own sales, including any related fees charged by its payment provider.
Refunds 4
Contact and related policies.
4.1 Get in touch
For anything about Atom9 billing, see Contact & legal information. Payments and fees are also described in Terms 8.